Frequently Asked Questions

Below are some of the most common questions we are asked and the answers. If your question isn’t listed below, or you need more information, please contact our customer service team.

Q: What is Full Price?

Full Price or 'Rack Rate' is supplied by the hotel. It is the hotel's published retail selling price for 'room only' without any inclusions and normally varies for different room types.

Does anyone ever pay the Full Rate? They certainly can. In busy times when accommodation is at a premium, rates may sometimes even excede the 'Rack Rate'.

Q: Can I only book hotels?

At quickbeds.com you can book all types of accommodation: hotels, serviced apartments, backpacker hostels, B&BS and motels.

Q: Can I request a specific bedding configuration?

Bedding configuration can be requested when making a booking on the booking form. Select your preferred bedding arrangement from the options provided by the property.

Q: How can I pay for my accommodation?

You can book accommodation online on quickbeds.com by using Visa, MasterCard, Bankcard, American Express or Diners Club. (Diners Club can only be used to make domestic hotel bookings at this time)

Q: Do I have to pay in full now?

You do need to pay for you accommodation in full with a credit card when you book your accommodation online. Once you have made your booking, an email will automatically be sent to you.

Q: Will I need the credit card used to make my online booking at check-in?

Not necessarily, however, upon check-in the property will ask you for a credit card imprint for incidental expenses (e.g. room service, mini bar, telephone calls) and possibly photo ID. The credit card does not have to be the same, but we would always recommend travelling with one.

Q: Can I change my booking?

Changes can also be made to most bookings. This is dependent on the property’s cancellation/modification policy. There is a $10 fee to modify your booking online or $15 if you call or email the Customer Service Team in addition to any fees set and charged by the property.

Q: Can I change the room type and/or the number of people in my booking?

You cannot change the room type or number of people in an existing booking. You can however change your travel dates or the number or rooms you need subject to availability and the property’s cancellation policy.

If you wish to change the number of people or the room type in your booking, you will need to cancel the original booking and make a new one. Your cancelled booking will then be subject to any cancellation fees the booked property may charge.

Q: Are the rates on your site per person or per room per night?

All domestic rates are quoted PER ROOM, PER NIGHT. All international rates are quoted PER ROOM for the duration of the WHOLE STAY requested. All prices include service and local taxes. All domestic bookings are subject to a $3.80 booking fee.

Q: What is the difference between an “Available” and “On Request” confirmation?

“Available” confirmation indicates that your request is available from assigned rooms that we hold for quickbeds clients. If booked, these can be confirmed in seconds. “On Request” confirmation is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. If you book a hotel showing “On Request”, we contact the hotel on your behalf and you will receive a reply to your request within 48 hours. We cannot guarantee a rate for an “On Request” booking until the hotel has confirmed availability.

Q: How do I know if my hotel reservation is confirmed?

For Quickbeds.com’s last minute “99 nights” site, bookings are made against room inventory updated online by the supplier. The booking is confirmed with the supplier the moment your credit card transaction is approved and an email sent to you as confirmation. Every quickbeds.com offer has an allocated number of rooms available for a given room type and date. Once these are sold, then the words sold will appear. Quickbeds never oversells.

For domestic year round and international bookings, if you book a hotel that is showing “Available” confirmation, you will receive a confirmation email within a few minutes. If you make an “On Request” booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have paid. If an “On Request” booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours

Q: Do I need to confirm my booking with the hotel directly?

No. The booking confirmation printed from the quickbeds site is all you need. (Please note that for international hotels (outside Australia) showing “Available” confirmation quickbeds has rooms assigned for our clients and we only supply your name to the hotel 72 hours prior to your arrival; if you contact them before this they will not have your details yet. For “On Request” bookings we forward your name to the hotel at the time of booking. In neither case do you need to contact the hotel yourself.)

Q: How much will I be charged if I cancel a booking?

Each Hotel has there own policies with their own charges for cancellations. Please refer to the booking terms and conditions for these fees.

Q: What happens if I need a refund?

Any refund due will be credited directly to the credit/debit card that was used to pay for the booking.

Q: How safe are my credit card details?

For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please refer to our privacy statement.

Q: What do you do with my personal information?

We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive privacy statement.

Q: What happens to my hotel booking if my flight is delayed?

All hotel rooms will be held until 9am the following morning. If you are delayed in checking in for any reason please advise quickbeds or the hotel directly if quickbeds cannot be contacted.

Q: Why is the price different to when I last checked?

Rates displayed on the Quickbeds “99 Nights” last minute site are loaded and updated throughout the day by hotels themselves. As such, prices can change quite quickly and even during the booking process. Regarding our domestic year round and international rates, apart from changes that may be made to reflect market conditions, the prices are shown in Australian Dollars and particularly international rates are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases breakfast.

Q: Who do I contact if I need help?

quickbeds.com has a Brisbane based Customer Care Centre currently open from 8.30am to 5.30pm Monday to Friday and 9.00am to 4.00pm on Saturday’s and public holidays. The contact phone number is +61 7 3170 7995. These calls are charged at the National rate for callers within Australia and for outside Australia your local service provider will determine the rates or call Toll Free within Australia on 1800 002 333.

Q: Is my personal information kept private?

Yes. We do not divulge any guest information to anyone except the minimum necessary for the supplier to process your booking. For more information, see our privacy policy.

Q: Can you tell me about Quickbeds.com deals by email?

Yes. If you register with us (see the "Subscribe" box on the Quickbeds home page) we will email you weekly with the best offers. In accordance with our privacy policy we will not send you any unsolicited emails, or pass your email address on to any third party.

Q: What if I need to cancel my booking?

We understand that sometimes circumstances change, and you may want to cancel your booking.

Our accommodation partners can list different cancellation policies for each room. Some may be more flexible than others, and some special rates or deals may not offer refunds for any reason once your booking has been confirmed. That's why you need to check the policy before you book, especially if you think there's a chance you may need to cancel your booking.

You'll find the Cancellation Policy for each room under the bedding options on the Property Details page. We have an administration charge for processing cancellations, in addition to any penalty the property may charge for cancelling. Please call 1800 002 333 for assistance with a cancellations.

Q: Can I change the dates of my booking?

The same policy for cancellations is used to determine restrictions and penalties around changing the dates of your booking. So again, it's important to check the policy before you book, especially if you think there's a chance you may need to change your booking. You'll find the policy written in red under the room types listing for each room. Remember that the place you've booked can change their rates at any time on quickbeds.com, so the new dates you want to stay may now be more (or less) expensive than the dates you originally booked.

Q: What do the Star ratings actually mean?

As a basic guide, STARS one to five generally mean the following:

	Outstanding establishments characterised by luxury appointments offering an exceptional standard of facilities, furnishings and guest services

	Very well appointed accommodation reflecting stylish décor throughout and a high standard of facilities, furnishings and guest services

	Well appointed and comfortable accommodation with a good range of facilities and furnishings

	Basic accommodation with clean and reasonably well maintained range of facilities

	Very simple and clean, no-frills style accommodation with limited room facilities and often a shared bathroom

	A half STAR is awarded to properties that provide a more extensive range of facilities

Q: What does self rated mean?

Some properties elect to nominate their own quality rating, which we advertise as self rated and display as circles instead of stars. This self rating is not a recognized measurement of quality and should be used as a guide only.