Terms of Use
1. About this Website
The quickbeds.com website is owned and operated by Flight Centre Limited ACN 003 377 188. References in these terms and conditions to “quickbeds”, "quickbeds.com", "us", "we" or “our” are references to Flight Centre Limited trading as quickbeds.com.
Your use of the services, information, text, graphics and materials provided via or on the quickbeds.com website ('Material on this Website') is governed by these Terms of Use and our Privacy Policy. By using this website you agree to be bound by these Terms of Use, our Privacy Policy and any other terms, policies and guidelines incorporated by reference in these Terms of Use. If you do not accept these Terms of Use, do not use the quickbeds.com website or quickbeds.com’s services.
In addition to the Terms of Use contained in this document, other terms or conditions may apply to your use of the quickbeds.com website, parts of the quickbeds.com website, or to products and services offered or acquired via the quickbeds.com website. When additional terms or conditions apply to you, you will be advised of this and will be bound by such additional terms and conditions, as applicable.
2. Links to or from Other Websites
The quickbeds.com website may contain links to third party websites. quickbeds.com does not sponsor or endorse the operators or content of any linked websites. Subject to any applicable law which cannot be excluded, quickbeds.com makes no warranties, representations or guarantees regarding the quality, accuracy, merchantability or fitness for purpose of any linked websites, material or any products and/or services offered.
You may also be using the quickbeds.com website as part of a link from another website, or a window or frame in that other website. Regardless of the appearance of the site, your transaction occurs with, and payment is processed by, quickbeds.com, subject to the terms and conditions outlined below.
3. Privacy
Your privacy is very important to us. Please read our Privacy Policy for details on how we collect and handle your personal information. You will be taken to have accepted the terms of our Privacy Policy when you make a request for the booking of products and/or services via the quickbeds.com website.
4. Standard Supplier Terms and Conditions Apply
4.1 All products and services acquired by you via the quickbeds.com website are subject to these Terms of Use and the terms and conditions of supply issued by the relevant product or service provider or supplier. All booking documentation, vouchers and reservations are issued or made subject to the terms and conditions of the relevant product or service provider or supplier.
4.2 All applications for accommodation or for other products or services made via the quickbeds.com website are subject to and must comply with quickbeds.com's normal approval criteria, and any further conditions notified by quickbeds.com to you from time to time or as displayed on the quickbeds.com website.
5. quickbeds.com Product Information and Acquisition of Products and Services
5.1. The quickbeds.com website contains both information of a general nature about products and services which quickbeds has the right to sell as agent, for and on behalf of various travel related product and/or services providers or suppliers, and also enables you to purchase and pay for accommodation or other related products and services online.
5.2. Where the quickbeds.com website enables you to purchase products and/or services online:
a. we may enter into a binding contract for the provision of the products and/or services through a process in which quickbeds.com makes an electronic offer via the quickbeds.com website and you electronically communicate your acceptance of that offer via the quickbeds.com website;
b. quickbeds.com may act on and process all completed electronic instructions, messages, requests or communications issued or transmitted to quickbeds.com via the quickbeds.com website (each an 'Electronic Instruction') without further confirmation from or reference to you; and
c. quickbeds.com may treat an Electronic Instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such Electronic Instruction, or to verify the accuracy and completeness of such Electronic Instruction.
5.3. In order to acquire products and/or services via the quickbeds.com website, you must be at least 18 years of age.
5.4. In order to eliminate identity fraud, the accommodation or other product and/or services provider or supplier your booking is withwill ask you for photo ID to ensure your identity matches the booking.
5.5. You must be the credit card holder for any products and/or services which you attempt to acquire via the quickbeds.com website.
5.6. All monies paid by You for products and/or services via the quickbeds.com website will be the property of quickbeds.com and will be a debt due and payable to the product or service provider or supplier once the services or products to which the money relates have been provided. You agree and acknowledge that such monies will not be held by quickbeds.com on trust for or on behalf of You, and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
5.7. Creating a binding contract with quickbeds.com via the quickbeds.com website is a two step process:
a. The first step is to create or compile a schedule containing the products and/or services you wish to acquire. Upon completion or selection by you of all required products and/or services, the quickbeds.com website will provide you with a quote and availability guide for the products and/or services selected.
b. If you wish to acquire the products and/or services selected then, upon completion by you of all required details, you must accept the quote and a binding agreement will be created, with a corresponding quickbeds.com booking number assigned.
5.8. When entering into a contract via the quickbeds.com website, you will be taken to have communicated your acceptance to an offer from quickbeds.com only when:
a. the Electronic Instruction containing the acceptance from you enters and is recorded in the relevant quickbeds.com database;
b. a record is created and stored in the relevant quickbeds.com database; and
c. a quickbeds.com booking number is generated by the quickbeds.com computer system.
5.9. The parties will not be bound by the terms of a contract created via the quickbeds.com website until the Electronic Instruction containing the acceptance from you to quickbeds.com's offer has been received by quickbeds.com in the manner specified in this clause.
5.10. You acknowledge that the transmission of your acceptance through an Electronic Instruction may not be received by quickbeds.com in accordance with this clause for reasons beyond either party’s reasonable control including, but not limited to, mechanical, software, computer, telecommunications or electronic failure. You further acknowledge that, to the extent permitted by law, quickbeds.com is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an Electronic Instruction through the quickbeds.com website or any failure to receive an Electronic Instruction for whatever reason.
5.11. Where a transaction is entered into between quickbeds.com and you via the quickbeds.com website, a booking number will be issued by quickbeds.com via the quickbeds.com website. However, a binding agreement between us is not conditional on the issuance or receipt by you of a booking number. Therefore, the failure by you to receive a booking number via the quickbeds.com website does not invalidate or otherwise prejudice the existence of a contract or transaction entered into using the quickbeds.com website.
5.12. quickbeds.com may issue a paper confirmation regarding the products and/or services acquired by you. The existence of a binding contract is not conditional on quickbeds.com issuing, or you receiving, a paper confirmation of the transaction.
5.13. You are responsible for ensuring that you receive a booking number and should contact quickbeds.com if one is not received.
5.14. You acknowledge and agree that quickbeds.com is a registered travel agency and that it receives commissions from travel product and services providers and suppliers.
5.15 Any contract which is formed between you and us in accordance with the above provisions will require us to make a booking on your behalf as your agent with the relevant product or service provider or supplier in accordance with your Electronic Instructions and to arrange relevant contracts between you and the product or service provider or supplier in relation to the relevant supply on your behalf. In doing so we act as your agent and we have no responsibility for these services or products nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by the relevant product or service provider or supplier and not us. If for any reason, any product or service provider or supplier is unable to provide the services or products for which you have contracted your remedy lies against that provider or supplier and not against us.
5.16 We do not represent that any travel products or services will be suitable for you. We rely on the information that is provided with the product or service provider or supplier and we cannot guarantee the accuracy of such information. The quality of products and services (including hotels and rooms) advertised by providers and suppliers via the quickbeds.com website have been rated in accordance with the normal standards of the destination and could be different from the standard of Australian hotels. Products and services could be interrupted at any time for renovations, maintenance, or construction. We are an agent only and cannot be held responsible for quality or interruptions of services.
6. Features, Packages, Programs and Information
6.1. The quickbeds.com website may contain or make available various tools, packages, software programs, accommodation-finders, games or other features. The quickbeds.com website may also contain helpful hints, travel tips, travel advice, or other information or material.
6.2. Whilst quickbeds.com has made every effort to ensure that any such features or information as described in 6.1 above are accurate and free from defect, quickbeds.com does not warrant the accuracy, adequacy, correctness or completeness of these features or information, which are provided on an "as is" basis. The use by you of any of these features or any information provided by quickbeds.com is entirely at your own risk.
7. Payments
7.1. All payments for any products and/or services acquired via the quickbeds.com website must be made in full in clear funds before the booking will be accepted, processed and acted on by quickbeds.com.
7.2. Unless provided for otherwise, all payments referred to in clause 7.1 above are to be made by credit card (American Express, Visa, MasterCard or BankCard) issued in your name. You must therefore provide quickbeds.com with all required credit card details. You acknowledge and agree that quickbeds.com may securely store your credit card number for security and verification purposes, or as part of your profile, if you request quickbeds.com to do so.
8. Prices and Invoice Errors
8.1 quickbeds.com endeavours to ensure that all prices listed on the quickbeds.com website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, quickbeds.com reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the products and/or services acquired have been paid for in full, to reflect such cost increases passed onto quickbeds.com.
8.2 Subject to any limitations set by applicable laws, quickbeds.com reserves the right to correct any errors in fees, charges, rates or prices quoted or billed to you in respect of any products or services, even if the products or services acquired have been paid for in full.
9. Cancellation Charges and Alterations
9.1. quickbeds.com reserves the right to charge you a fee for each alteration or variation to a product or services booking once that product or service has been booked and paid for in full.
9.2. When you cancel a booking we are unable to provide a refund to you until we receive the funds from the relevant provider or supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking. We will refund to you any difference between the original booking cost and the applicable cancellation fees and charges.
10. Refunds for Unused Services
quickbeds.com will not issue you with a refund for any pre-paid accommodation or other products and/or services which are not used or utilised for any reason, including for reasons beyond your control such as illness, strikes or acts of God. This clause will not apply where your inability to use the pre-paid accommodation or other product or services is directly caused by fault on the part of quickbeds.com.
11. Variation to Products or Services
Due to reasons beyond quickbeds.com's control, quickbeds.com may be forced to amend or alter an accommodation reservation or other product or services booking, even if the accommodation, products and/or services affected have been confirmed by quickbeds.com or paid for in full. quickbeds.com will notify you as soon as practicable after quickbeds.com becomes aware of the need for an amendment or alteration to your accommodation reservation or other product or services booking and will propose alternative products, services or arrangements which are of the same standard as those originally booked. You must, as soon as possible after such notification by quickbeds.com, elect to either:
a. accept quickbeds.com's proposed alternative products, services or arrangements; or
b. cancel your accommodation reservation or other product or services booking and receive a refund of all monies paid to quickbeds.com for the affected products, services or arrangements less any amount which is withheld by a product or service provider or supplier.
Failure to notify quickbeds.com of your election within a reasonable time frame will be taken as an acceptance of quickbeds.com's proposed alternative products, services or arrangements.
12. Warranties
Whilst every effort has been made to ensure that the Material on this Website is free from error, as considerable information is provided by product or service providers and suppliers, quickbeds.com is unable to warrant, represent or guarantee the accuracy, adequacy or completeness of Material on this Website. All information displayed on this website, including these Terms of Use, is subject to change without notice. quickbeds.com does not represent, warrant or guarantee that the quickbeds.com website or any third party websites will be free from viruses, errors or faults, or that access to the quickbeds.com website will be uninterrupted or error free. You acknowledge and agree that all implied terms, except those which can not be lawfully excluded, are excluded.
13. Limitation of Liability
13.1. Subject to any responsibilities implied by law and which cannot be excluded, you acknowledge and agree that neither quickbeds.com, nor any of its directors, employees, agents and/or contractors, are liable to you for any losses, damages, liabilities, claims, expenses (including but not limited to legal costs and defence or settlement costs), injuries, accident or death, damages, delay of baggage or other property, delay, inconvenience, loss of enjoyment, upset, distress or frustration, whether physical or mental or disappointment whatsoever, whether direct, indirect or consequential, howsoever caused, whether in contract, tort including negligence, statute or otherwise, arising out of or in connection with the third party products and/or services provided through the quickbeds.com website, any Material on this Website and/or the acts or omissions of any party other than quickbeds.com or its employees.
13.2. Subject to any responsibilities implied by law which cannot be excluded, the liability of quickbeds.com for breach of a condition, warranty or guarantee implied by law, and which cannot be excluded, is limited, to the fullest extent possible to the resupply of the goods or services, the repair of the goods, or the payment of the cost of having the goods or services supplied again or repaired.
13.3. quickbeds.com does not accept any liability for a confirmed room that is not available at check-in due to clerical or administrative errors on the part of the product or services provider or supplier. Any such issues should be raised directly with the relevant provider or supplier.
14. Indemnity
You indemnify and hold harmless quickbeds.com and its employees, officers, agents and contractors in respect of any liability, loss, cost, expense or damage howsoever incurred or suffered by any of them arising out of or in connection with your breach of these Terms of Use, your misuse of the quickbeds.com website and/or your use of, any Material on this Website or any products or services acquired by you via this website, except to the extent such liability, loss, cost, expense or damage results from fault on the part of quickbeds.com.
15. Availability of the quickbeds.com Website
15.1. As electronic services are subject to interruption or breakdown, access to the quickbeds.com website is offered on an "as is" and "as available" basis only.
15.2. You are responsible for ensuring that you have alternate contingency plans in place to enable you to conduct accommodation or other transactions by other means should the quickbeds.com website be unavailable.
15.3. quickbeds.com may impose limits or restrictions on the use you may make of the quickbeds.com website. quickbeds.com may withdraw the quickbeds.com website at any time and without notice to you.
16. Copyright and Trademarks
16.1. Copyright in the Material on this Website is owned or licensed by quickbeds.com.
16.2. Except where necessary for and incidental to viewing the Material on this Website via your web browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no Material on this Website may be copied, reproduced, stored in an electronic or other retrieval system, adapted, uploaded to a third party location, framed, performed in public or transmitted in any form by any process whatsoever without the specific written consent of quickbeds.com.
16.3. Third party trade marks are trade marks of the respective third parties.
17. Use of the quickbeds.com Website
You must not:
a. use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the quickbeds.com website, or any of the content contained within the quickbeds.com website, without quickbeds.com's prior written permission;
b. use any device, software or routine to interfere or attempt to interfere with the proper working of the quickbeds.com website or any transaction or process being conducted on or through the quickbeds.com website;
c. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the quickbeds.com website; or
d. reverse engineer, reverse assemble or otherwise attempt to discover source code or other arithmetical formula in respect of the software underlying the infrastructure and processes associated with the quickbeds.com website.
18. Termination
These Terms of Use and your access to the quickbeds.com website may be terminated at any time by quickbeds.com without notice to you. All restrictions, indemnities and licences granted by you, and all disclaimers and limitations of liability imposed by quickbeds.com, will survive the termination of these Terms of Use. However, upon termination, you will no longer be authorised to access the quickbeds.com website.
19. Acceptance and changes to Terms of Use
19.1. You acknowledge and accept that your use of the quickbeds.com website indicates your acceptance of these Terms of Use and quickbeds.com’s Privacy Policy.
19.2. These are the current Terms of Use. They replace any prior terms of use for the quickbeds.com website published on the quickbeds.com website to date.
19.3. quickbeds.com may at any time vary the Terms of Use by publishing the varied Terms of Use on the quickbeds.com website. quickbeds.com is under no obligation to specifically notify you of any variation to these Terms of Use. You accept that by publishing the varied Terms of Use on the quickbeds.com website, quickbeds.com has provided you with sufficient notice of the variation. By your use of the quickbeds.com website after any variation, you are taken to have accepted and assented to the new Terms of Use.
20. General
20.1. All prices listed on the quickbeds.com website are in Australian dollars, unless otherwise indicated.
20.2. These Terms of Use, any contract between you and us, the quickbeds.com website, the acquisition of products and services via the quickbeds.com website and any disputes arising in relation to same, are governed exclusively by the laws of Queensland, Australia.
20.3. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland, Australia, and courts of appeal from them, for determining any dispute concerning these Terms of Use, any contract between you and us, the quickbeds.com website, or the acquisition of products and services via the quickbeds.com website.
20.4. You irrevocably waive any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
20.5. Should any clause or part thereof of these Terms of Use be found to be void, unenforceable or invalid, then it is severed from this agreement, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of this agreement.
21. Linking to quickbeds.com
Please contact us if you would like to link to any part of the quickbeds.com website.